Trust forms the core of our connection with users at Book of Slots https://book-of.eu/. This data retention policy outlines how we process, retain, and eventually dispose of your personal information. We work under UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Being transparent about our data handling is a legal duty, but we also consider it as a central part of our offering. We strive for you to experience our games understanding your privacy is taken carefully.
What defines a Data Retention Policy?
A Data Retention Policy represents a written document. It defines how long an organisation holds onto different types of personal data and the legal reasons for storing it. This is a key part of sound data governance. It keeps us from keeping information forever, or for longer than we truly need it. At Book of Slots, we have set specific retention periods for all your data. This includes your account details, transaction history, support conversations, and gameplay records. This systematic method reduces risk, enhances data security, and proves we comply with the law for our players and regulators like the UK Gambling Commission.
Core Data Categories and Storage Periods
We classify personal data into categories so we can apply suitable retention timelines. The exact length of time depends on why we processed the data and the legal, regulatory, and business needs we must meet. These periods can vary if the law changes. If that happens, we will update this policy and let you know about any significant changes.
Profile and Identity Verification Data
This covers information you gave us when you registered and verified your account. It covers your name, date of birth, address, and copies of documents like a passport or driving licence. We keep this data for as long as your account is open, and for a set time after it closes.
After Account Closure Retention
After an account is closed, by you or by us, we must keep identity and verification data for at least five years from the closure date. The UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) mandate this. It assists with responsible gambling oversight, fraud prevention, and any regulatory investigations that might happen after an account is no longer active.
Financial and Transaction Records
This category contains every deposit, withdrawal, bonus claim, and wager. Detailed transaction histories are vital for financial audits, solving disputes, and giving you a clear record of your activity. Financial and gambling regulations heavily influence how long we keep this data.
Complying with Regulatory Requirements
We keep full financial transaction data for a minimum of six years from the transaction date. This complies with standard UK tax and accounting law. For some records, the UKGC might require us to keep them even longer. We always adhere to the strictest applicable timeframe to ensure full compliance and to safeguard both you and our business.
User Interaction and Support Data
We maintain records of your conversations with our customer support team, whether by live chat, email, or phone. This helps us maintain service quality and train our staff. It also lets us resolve ongoing issues and improve the player experience. We manage these records with the same confidentiality as all your personal data.
Generally, we hold support logs for three years from the date of the interaction. This provides us time to look back at previous conversations if you need more help, and to detect trends in player queries. If a communication is part of a dispute or complaint that could lead to legal action, we might keep those specific records longer. This complies with UK time limits for making legal claims.
Data Safety During Retention
Keeping your personal data safe is our main concern for its entire lifecycle. We use strong technical and organisational measures to safeguard the information we hold. This shields it from unauthorised intrusion, change, disclosure, or destruction. Our measures include encrypting data when it’s moving and when it’s stored. We apply strict access controls so employees only see what they must have for their job. We also leverage advanced network security. These protocols are tested and updated regularly to counter new threats. Your data stays secure whether we are using it today or examining it for a regulatory check in several years’ time.
Our Justification for Data Retention
UK data protection law demands a valid legal reason for us to handle and keep your personal data. Our main reasons are to fulfil a contract with you, to comply with legal rules, and for our legitimate business interests. For example, we hold your basic account details to provide the gaming service you requested. That completes our contract. At the same time, laws enforced by the UKGC oblige us to keep financial transaction records for several years to combat money laundering. When we base on legitimate interests, like preventing fraud, we carefully evaluate them against your rights. We guarantee any data we keep is proportionate.
Your Entitlements and Data Deletion
You possess a claim to erasure, occasionally referred to as the ‘right to be forgotten’. This is a crucial part of UK data protection law. But this right has limits. You can petition us to remove your personal data. However, we could have to say no if we must to keep the data to adhere to a legal duty. Our licensing conditions from the UKGC are one example. We also are required to retain data to formulate, exercise, or defend legal claims. If we must keep data for these overriding reasons, we undertake to only use it for those specific purposes. The data will be protected and access will be restricted.
Policy Revisions and Contact Information
We could change this Data Retention Policy periodically. Changes could reflect shifts in our operations, technology updates, or new legal obligations. The newest version will always be posted on our website. We will tell you about any important changes that affect how we handle your data. If you have inquiries about this policy, our retention practices, or your data rights, please contact our Data Protection Officer. We are here to work with you, address concerns, and give you clear, timely information about how we protect your personal information.
Časté dotazy
Why does Book of Slots require to keep my data after I shut down my account?
The UK Gambling Commission by law mandates us to keep particular data, like identity and transaction records, for a set time after an account closes. This facilitates responsible gambling monitoring, assists prevent fraud, and helps with any future regulatory investigations. For core account data, this retention period is generally five years.
Is it possible to I ask for early deletion of my personal data?
You can always make a request for erasure. But UK gambling and financial regulations frequently mean we may not comply right away. For instance, we are unable to delete your transaction history before the required six-year period is over. The law mandates us to keep it for auditing and compliance.
How is my data safeguarded during the retention period?
We enforce strict security measures for the whole time we hold your data. These cover encryption, tight access controls, and secure storage systems. We carry out regular security audits to make sure these protections remain strong against new threats. Your information is safe from unauthorised access, whether it’s in active use or stored away.
What happens to my data when the retention period expires?
When the retention period for a specific type of data concludes, we reliably and completely delete it. Occasionally we anonymise it instead. Anonymisation means changing the data so it can no longer be linked back to you. Following that, it could be used for internal statistical analysis.
Does Book of Slots disclose my retained data with third parties?
We only share data when it’s necessary. This includes sharing with payment processors to run our service, or with authorities like the UK Gambling Commission when the law mandates it. Any third party we work with must adhere to strict contractual rules to protect your data. They can only use it for the specific, lawful purpose we agreed on.
By what method can I find out what data you keep on me?
You are entitled to a right to access your personal data. To use this right, you can make us a Subject Access Request (SAR). We will then supply a copy of the information we keep about you. We do not ask for payment for this and will usually respond within one month. This enables you view exactly what data is in our records.
At what location can I find the most up-to-date version of this policy?
The newest version of our Data Retention Policy is always available on our website. It’s a sensible idea to review it periodically. If we introduce any big changes that affect how we manage your data, we will alert you. This ensures you informed about our privacy practices.
